Before The Hiring Engine
While they each handle parts of the hiring process, Brandy, Susan, and Meaghan at Alliance each deal with so much more than interviewing candidates. Supporting their employees is a priority - fielding questions, signing off on hours, and putting out fires doesn't leave much time in the day for hiring.
Every year, the demand for new workers has grown. At the start of each day Brandy would go into Indeed, print out all the applications, see if there was any overlap between online applications and physical resumes, then write down the date she called each candidate on a piece of paper. Unless Susan or Meaghan saw that written note about the candidate, they would have no idea if someone had reached out yet.
As Brandy describes it, "hiring is constant ... we were spending 90% of our time just getting candidates in the door". An unfortunate result is that Alliance suffers as a whole. Distribution facilities can be stuck short-staffed, hurting morale and productivity.
Beyond the hours it took to contact applicants, it was time-consuming to review them as well. Susan and the others had to download an applicant's resume, write up their opinion on the candidate, and send an email with the resume attached to the departmental hiring manager. Alliance knew there must be a better way.